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Senior Manager, Data Science

Data and Analytics

San Mateo

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About SurveyMonkey

SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.

SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.

Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!

 

Senior Manager, Data Science

The Data and Analytics team at SurveyMonkey is looking for a Senior Manager of Data Science to work with and lead a team of data scientists that implement tools and technologies to help our customers and internal constituents achieve extraordinary value. We are looking for someone to join our team to work on and lead groundbreaking R&D projects, to leverage massive structured, unstructured, transactional and real-time data sets from a variety of sources, analyze financial and customer usage patterns and make actionable recommendations using machine learning, data mining, business understanding and common sense.

 

We want to hear from statistics, data mining and machine learning experts (a.k.a. data scientists) who:

  • are at home discussing a project with business owners, researchers or developers,
  • thrive on accelerating business growth,
  • are willing and able to roll up their sleeves up and do the hard work,
  • can build, grow and motivate a team, and
  • are extremely creative, collaborative, innovative – yet disciplined, methodical and down to earth

This role is about 50% team management and 50% hands-on work.

Work with us as we develop and apply state-of-the-art big-data techniques in our cloud infrastructure, where your work will directly impact the success of our customers and SurveyMonkey.

 

In detail you will:

  • Build, grow, motivate and mentor a team of data scientists
  • Implement a solid development, evaluation, deployment and refinement methodology for data science projects
  • Interact with internal clients and product managers to understand their requirements for predictive analytics applications.
  • Develop and test predictive algorithms to be implemented as part of internal tools and customer facing applications (be hands on as well as manage).
  • Understand business goals and initiatives, and combine business modeling skills with outstanding data analysis.
  • Cooperate with the Data Engineering team to design and execute replicable data acquisition and utilization processes.
  • Cooperate with the Engineering team to integrate models into production code
  • Cooperate with BI teams to deliver forward looking insights into our business.

In order to solve these challenges, you should be able to leverage off-the-shelf or open-source technologies as well as in-house engineering, and feel comfortable with big data solutions, applications and infrastructure:

 

Required Experience and Skills

  • Advanced degree (M.Sc., Ph.D. preferred) in stats, math, CS or another relevant field.
  • 5+ years of industrial data-mining / analytics experience including applied techniques in data mining, machine learning, or graph mining using Python, R, and/or Spark
  • Experience with SQL (Hadoop and Spark experience is a plus)
  • Experience turning ideas into actionable designs. Able to persuade stakeholders and champion effective techniques through product development
  • Comfortable working in a dynamic, research-oriented group with several ongoing concurrent projects
  • Experience in managing a team of data scientists and operating in cross-functional teams
  • Scientific publications at relevant scientific conferences and journals is a plus.
  • Very strong verbal and written communication skills as well as excellent presentation skills

 

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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