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Product Design Lead, Growth

Product Design

San Mateo

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About SurveyMonkey

Founded in 1999, SurveyMonkey changed the way people gather feedback by making it easy for anyone to create their own online surveys. Today, SurveyMonkey’s mission is to power curious individuals and organizations to measure, benchmark and act on the opinions that drive success. Our People Powered Data platform enables conversations at scale to deliver impactful customer, employee and market insights. The company’s 700+ employees are dedicated to fueling the curiosity of over 16 million active users globally. For more information about SurveyMonkey, please visit surveymonkey.com.

The Role

Growth Design Lead

We’re looking for a Product Design Lead who is curious about customers, passionate about data-driven design and energized by leading teams. Our Growth team is focused on getting our customers to experience the value of our product as quickly and frequently as possible. Our ideal candidate knows when to stay scrappy and efficient to navigate through uncertainty, but will stop at nothing to deliver polished, elegant solutions based on validated concepts. This role requires an appetite for validating ideas by running research and interpreting quant & qual data for each project. Your experience with testing designs in small chunks to uncover learnings and validate hypotheses at high speed will be a key component to your success.

As a Design Lead, you will act as both player and coach – delivering hands-on design work for some of our most important experiments, managing 2 other designers and shaping the approach to Growth Design at SurveyMonkey. If this describes you then come join our amazing team to embark on a journey to fundamentally rethink our product, transform our development process and lead an organizational shift to customer-centric, design-driven culture.

Your responsibilities

  • Have experience working as a design lead on cross-functional teams with Product Management, Engineering and other designers to deliver quality, customer-centric that drive business outcomes
  • Be comfortable leading, managing and mentoring other designers with a demonstrated ability to help designers grow their careers and succeed on cross-functional teams
  • Serve as a functional leader on the design team driving functional excellence and cohesive cross-product experiences
  • Enjoy being hands-on with interaction design, visual design, prototyping and customer research – taking problems from concept to implementation quickly and iteratively
  • Appreciate critical feedback – you give it, receive it and grow from it
  • Obsess over details – UI consistency, micro-interaction, even project plans
  • Care about the business impact of the products you design, not just the outcome
  • Be data-driven - whether it’s analyzing qualitative data to uncover insights or creating variations of a design for A/B testing - you balance user-centric intuition with a deep understanding of the data and business goal
  • Value communication, organization and thoughtful rationale in design decisions.
  • Be an accountable, self-starter with great prioritization skills and a preference for working through ambiguity and deadline pressures
  • Empower and inspire your teammates by sharing knowledge and expertise through hands-on partnership

Qualification

  • 6+ years experience in similar role, at least 1 year of experience managing or mentoring other designers; experience designing for growth preferred
  • Experience working effectively with cross-functional teams including Product Management, Engineering, Data Analyst, Marketing, User Research, and Content Strateg
  • Strategic mindset and the ability to formulate strong points of view balancing business needs, data metrics, and the user’s experience
  • Experience collaborating with other designers to create a cohesive cross-product experience, both leveraging and contributing to a centralized design system
  • Ability to articulate design criteria and present design solutions with clear verbal and visual communication skills
  • Able to produce quality design concepts quickly based on both qualitative and quantitative feedback
  • Proficient with Sketch, Invision, Creative Suite, and knowledgeable about HTML, CSS.
  • BA/BS/BFA or equivalent industry experience
  • Portfolio showcasing examples of design work, preferably Growth related

At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.

SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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