Dear customer, 

In order to create your custom made service level recommendations report,  we kindly ask approximately 5 minutes of your time.  

With this report, we can help you decide on the optimal expertise and service that you need for efficient production equipment conditions.

Kind regards,

Dec Netherlands B.V.


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* 1. To make sure we send the service recommendation report to the right person, we kindly ask you to submit your contact details below.

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* 2. General maintenance-related questions.

When are your maintenance production shutdowns normally scheduled?

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* 3. Which department in your organisation is responsible for the production equipment?

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* 4. What is the frequency of production runs? 
Please check all that apply.

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* 5. Who, if any, is currently responsible for maintenance on the production line? (E.g. line operators, site technicians, third party)

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* 6. Minor Incident Response time service provider production equipment.

What telephone/e-mail response time would you expect?
Confirmation / Service ticket in process within;

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* 7. For Minor Incidents, would you like to have telephone support outside office hours?

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* 8. Minor Incident Response time service provider production equipment.

What response time would you expect, defined as a timeframe to schedule for an expert service engineer at your production site?

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* 9. Major Incident Response time service provider production equipment.

What telephone/e-mail response time would you expect?
Confirmation / Service ticket in process within;

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* 10. For major incidents, would you like to have telephone support outside office hours?

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* 11. Major Incident Response time service provider production equipment.

What response time would you expect, defined as a timeframe to schedule for an expert service engineer at your production site.

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* 12. Would you be interested to have safe remote safe access support?
(Permission for remote access to the machine/ equipment in your production site needs to be sanctioned by and according to your IT protocol(s).

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* 13. What response time would you expect for remote dial in-service support? Within;

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* 14. What are the specific areas that definitely need to be covered in the Service Level Agreement? Check any that apply

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* 15.
Do you have recommended spare parts lists?

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* 16. Would you like to store the recommended/or critical spare parts for your equipment in consignment?

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* 17. Would you like Dec Netherlands to support you with stock (spare parts) management?

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* 18. Dec Netherlands is constantly improving the production performance of machines and equipment? Would you like to keep informed on the upgrade options?

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* 19. Warranty related questions. Make sure you can depend on maximum production output performance. 
Would you be interested in an extended equipment warranty periods?

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* 20. Training related questions.
Would you need training for your equipment maintenance team?

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* 21. Would you need operator training?

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* 22. Please share your unique service requirements or remarks here.

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