Question Title

* 1. Making an appointment:
The friendliness and efficiency of the office employee at making the appointment.

Question Title

* 2. Making an appointment:
Explanation about the course of the consultation; Information in the confirmation (by e-mail) of your appointment.

Question Title

* 3. Arrival at the hospital:
Availability of parking-spaces; Welcome at the reception desk; General impression of the waiting-room area.

Question Title

* 4. Consultation:
Consultation, care and treatment provided by the veterinarian/specialist.

Question Title

* 5. Consultation:
Explanation of diagnosis and treatment options by the veterinarian/specialist.

Question Title

* 6. Hospitalization:
The care and communication during your pet's stay in the hospital.

Question Title

* 7. Check-out:
The explanation about after-care of your pet.

Question Title

* 8. Check-out:
Friendliness and efficiency of the employees of the reception desk at check-out.

Question Title

* 9. General:
Quality-to-price ratio of the veterinary care.

Question Title

* 10. General:
Quality of service in general.

0 of 10 answered
 

T