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Customer Satisfaction Survey
Evidensia Dierenziekenhuis Hart van Brabant
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1.
Making an appointment:
The friendliness and efficiency of the office employee at making the appointment.
(Required.)
very good
good
poor
bad
not applicable
Other (please specify):
2.
Making an appointment:
Explanation about the course of the consultation; Information in the confirmation (by e-mail) of your appointment.
excellent
very good
good
poor
bad
not applicable
Other (please specify):
3.
Arrival at the hospital:
Availability of parking-spaces; Welcome at the reception desk; General impression of the waiting-room area.
Excellent
Very good
Good
Poor
Bad
Other (please specify):
4.
Consultation:
Consultation, care and treatment provided by the veterinarian/specialist.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
5.
Consultation:
Explanation of diagnosis and treatment options by the veterinarian/specialist.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
6.
Hospitalization:
The care and communication during your pet's stay in the hospital.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
7.
Check-out:
The explanation about after-care of your pet.
excellent
very good
good
poor
pad
not applicable
Comment (please specify):
8.
Check-out:
Friendliness and efficiency of the employees of the reception desk at check-out.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
9.
General:
Quality-to-price ratio of the veterinary care.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
10.
General:
Quality of service in general.
excellent
very good
good
poor
bad
not applicable
Comment (please specify):
Current Progress,
0 of 10 answered